Occasionally you will see a red error message next to a workflow action. This section will help you diagnose the issue and get your workflow back on track! If a workflow has an error, it will automatically pause until you fix the error and activate the workflow again.
Too Late to Send
If the trigger time of an action has already passed, you'll see this error. For example, if you have an email set to send 2 weeks before the project date, but the project date is only 3 days away when the workflow is applied, the trigger time will have passed and the action will not send.
Simply edit that action and change the trigger time to at least 5 minutes in the future. Then click Retry and unpause the workflow to run the action.
Invalid Header or Authorization Failed
These are common email sending errors. For Invalid Header, be sure to verify that the client's email address is correct. For Authorization Failed, you'll need to reconnect your email account in your brand settings under the Emails tab.
Cannot Read Property Date of Undefined
This error comes up when you are using the smart field for the payment plan date in an email sent through the workflow. These smart fields are only supposed to be used for payment plan reminder auto-emails, and not for workflow emails. Instead of using the payment plan category smart fields, you will need to use invoice smart fields.
Rate Limit Exceeded/Backend
If you have too many emails set to send at the same time, your email host may prevent some emails from going out. Many email hosts have a limit on how many emails can be sent out at once. Once this limit is reached, your email host will prevent emails from going out for a short amount of time. If you see this error, you can retry those steps in each workflow to have the emails go out.