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Troubleshoot your Microsoft email connection
Troubleshoot your Microsoft email connection
Sam Gioia avatar
Written by Sam Gioia
Updated over a week ago

Updated Feb 15, 2024

Depending on your Microsoft email, connecting with Dubsado may cause an error and require additional steps to complete.

Unable to connect using “Sign in with Microsoft”

If you bought your email address through GoDaddy but “Sign in with Microsoft” resulted in an error, then you’ll want to connect using SMTP instead:

  1. Go to Settings > Emails.

  2. Click Use SMTP.

  3. In the dropdown, select Other.

  4. Under Username, enter your GoDaddy email address.

  5. Under Password, enter your email password (not your Dubsado password).

  6. Under Server, type

  7. Under Port and SSL, try the following combinations. You may have to try different port numbers to find one that works:

    • Port: 465 | Use SSL: Yes

    • Port: 587 | Use SSL: Yes

    • Port: 26 | Use SSL: No

  8. Click Test.

  9. Click Save SMTP if successful.

“Incorrect password” error but your password is correct

The error message occurs because you’re using two-step verification with your Microsoft account. That means that before you can connect Dubsado with your Microsoft email, you’ll need to create an app password.

To create an app password, follow the instructions from Microsoft’s help article. After you have an app password created, follow the steps below in Dubsado:

  1. Go to Settings > Emails.

  2. Click Use SMTP.

  3. Under Email Provider, select Outlook365/Godaddy.

  4. Under Username, enter your Microsoft email address.

  5. Under Password, enter the newly created app password.

  6. Click Test.

👋 Here’s a tip… If your account still fails to connect, we recommend following the steps listed above in the Unable to connect using “Sign in with Microsoft” section.

Can’t receive incoming emails in Dubsado

If you use Exchange Online or Microsoft 365, you’ll need to adjust the outbound spam filter settings before client emails can be forwarded to Dubsado:

  1. Log in to your Microsoft account.

    • If you don’t have access, you’ll need to contact your administrator before you can continue with the steps below.

  2. Click Policies & rules on the left-hand side.

  3. Click Threat policies.

  4. Click Anti-spam.

  5. Click Anti-spam outbound policy (Default). A sidebar will appear.

  6. Scroll down and click Edit protection settings.

  7. Under the “Forwarding rules” dropdown, select On — Forwarding is Enabled.

  8. Click Save.

If you get the popup message ”Your organization settings need to be updated. Do you want to continue?”, complete the following steps:

  1. Click Yes.

  2. Click Users.

  3. Click Active users.

  4. Select the user. A sidebar will appear.

  5. Click the Mail tab.

  6. Click Manage email forwarding.

  7. Check the box to Forward all emails sent to this mailbox. Additional fields will appear.

  8. Under Forwarding email address, paste the Brand email address found in Dubsado under Settings > Emails.

    arrow pointing to brand email address
  9. Click Save changes.

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