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Manage payments with Dubsado Payments
Manage payments with Dubsado Payments
Sam Gioia avatar
Written by Sam Gioia
Updated over a week ago

Updated April 16, 2024

🎉 Dubsado Payments powered by Stripe is slowly rolling out to existing Stripe users ahead of our general launch in April 2024! Keep an eye on your email for updates.

You may already be familiar with the payment process in Dubsado — a client gets sent your Dubsado invoice and pays it using either a credit card or direct debit (depending on what you have set in Dubsado). The funds then go into your Stripe account.

With Dubsado Payments connected, accepting payments from clients will mostly follow the same payment standards as Stripe. The article below summarizes how Stripe manages payments, with additional details provided if something is specific to Dubsado Payments.


Supported countries and currencies

Dubsado Payments currently supports merchants in countries around the world! Your clients can be located anywhere.

To receive payments using Dubsado Payments your home country must be supported by Stripe, as listed in the table below. Your home country depends on what you set as your country and currency in Dubsado from Settings > Payments and invoices.

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Mexico

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Arab Emirates

United Kingdom

United States

If you don’t see your country listed, that means that Dubsado Payments is not currently available in your country right now. Some countries supported by Stripe are not currently supported by Dubsado Payments. However, we may add support for additional countries in the future.


Accepted payments

When you use Dubsado Payments, the Dubsado invoice will appear the same.

screenshot of invoice

When your clients click Pay Now, the new payment screen that appears will look different from what you were used to before. Instead of your clients seeing the old Dubsado payment checkout screen, they will see Stripe’s payment checkout screen.

screenshot of stripe's payment modal in dubsado

This payment screen utilizes Stripe logic to determine what payment methods you have allowed from Settings > Payments and invoices, and will display those options.

This is part of a Stripe feature called Dynamic payments, which allows you to show multiple payment options for your client. The payment options that appear depend on your client’s location and currency.

For example, if you are located in the United States, you may offer your clients the ability to pay by ACH and credit card. However, if you have clients in Brazil, they’ll only see the credit card payment option. This is because Stripe’s approved payment methods for clients in Brazil don’t allow ACH. To see which payment options will appear, you can refer to our help article for a breakdown of allowed payment options by country.

For more information, please check out the following help articles:


Processing fees

Dubsado Payments follows Stripe’s current processing fees. These fees help ensure that your transactions are delivered securely.

Stripe has varying processing fees depending on your location and whether you are accepting payment from a domestic or international client. Please see our article on processing fees for exact fee amounts depending on your country.

While you can’t pass processing fees onto your clients at this time, this is something we are exploring in the future! For now, keep processing fees in mind when you structure your pricing.


Deleting payments from Dubsado

There may be times when you want to delete a payment from Dubsado, such as if the client made a wrong payment. Any payments processed with Dubsado Payments are locked, and therefore can’t be deleted from Dubsado. This is in line with Stripe’s bookkeeping best practices and helps with payment transparency.

Instead of deleting the payment, we suggest two alternatives depending on your situation:

  • Close the invoice for open balances that you don’t plan on collecting

  • If the payment was made in error, refund the payment and mark it as repayable so your client can make the same payment again

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