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Why did my client’s payment fail?
Why did my client’s payment fail?
Sam Gioia avatar
Written by Sam Gioia
Updated over a week ago

Updated Feb 20, 2024

🎉 Dubsado Payments powered by Stripe is slowly rolling out to existing Stripe users ahead of our general launch in April 2024! Keep an eye on your email for updates.

There may be times when the client's payment doesn’t go through. This can be due to a wide variety of reasons, such as the client having insufficient funds, they’re using an expired credit card, or they may even be in a location that their credit card company doesn’t recognize.

According to Stripe, most failed payments fall under either declined payments or blocked payments. See the table below for more information on these types of failed payments.

Type of failed payment

What it is

Steps for you to take

Declined payment

A declined payment usually occurs because your client’s payment issuer denies the charge. If the issuer provided Stripe with a reason, then you can see the reason listed as a decline code in your Stripe Dashboard.

Contact your client directly to coordinate retrying the payment.

Blocked payment

Certain failed payments might be prevented by Stripe because of a possible fraudulent payment.

If you recognize a blocked payment as legitimate, you can lift the block by locating the payment in your Stripe Dashboard and clicking Add to allow list.

After you add the payment to your allow list, you’ll want to manually retry the payment.

When you are in your Dubsado account, failed payments will show as an Unpaid payment in the client’s project. Both you and your client will get an email about the failed payment.

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