Updated Aug 22, 2023

After you connect QuickBooks to Dubsado, you have a few options for automatically syncing future invoices and payments.

Whether you decided on keeping things manual or you have some existing invoices you want to sync over, this article walks through the different syncing statuses and how to sync invoices and payments manually.

Go to Reporting >> Invoices to manage all of the invoices in your brand and see their current status with QuickBooks under QuickBooks Status. There are 4 different statuses: Not Synced, Pending, Synced, and Error.

The Not Synced status means the invoice has not been sent over to QuickBooks. You can sync this invoice and/or the invoice and its payments by clicking the ellipses (the three dots).

If you have multiple invoices you'd like to sync at one time, use the bulk actions menu. Select all the invoices you'd like to sync using the checkboxes, then select an option from the bulk action menu at the top.

The Pending status means that this invoice is on its way over to QuickBooks, but hasn't successfully synced just yet. Once the sync is successful, it will change to the synced status.

You may need to refresh your page to see the status update after syncing.

The Synced status means the invoice has been successfully sent from Dubsado to QuickBooks.

Any payments that were not synced can be synced manually. Just click Sync next to any payment you'd like to send over.

If the invoice status says Synced but you don't see the Sync option next to any of the payments, that means they were already sent over to QuickBooks.

Invoices with the Error status will give you the option to retry the sync.

Most QuickBooks syncing errors are caused by using the incorrect taxes on your invoice line items, so you'll need to apply the correct taxes before retrying the sync.

You may also get an error on an invoice that says Quickbooks connection error: Duplicate Document Number Error: You must specify a different number. This number has already been used.

This error indicates that there is already an invoice in your QuickBooks account with that invoice number. To allow the invoice to sync over from Dubsado you'll need to change the Dubsado invoice number to a number that currently isn't already in your QuickBooks account.