Updated Aug 27, 2023
If you invited a multi-user to join your brand and they didn't receive an email, try one of the fixes below:
Solution 1: Verify that the correct email address was entered
Head to Settings >> Multi-user and look at the table of users invited to join your brand. Double-check check the correct email address was used! If the email address is incorrect, click the trashcan icon to revoke the invitation and send a new one to the correct address.
Solution 2: Ask the invitee to create a free Dubsado account and log in
The invite to join your brand will also work if the person you invited logs in to a Dubsado account under the same email address. So even if the invite got lost in a junk folder, your new multi-user will still be able to join!
If the invitee already has a Dubsado account: Ask them to log in to their account, then click here to accept the invitation.
If the invitee does not have a Dubsado account: Ask them to sign up for a free account here using the same email address you used for the invite. They will be able to accept the invitation when they login to their new account.