NOTE: Since there are a variety of hosting companies, Dubsado cannot provide troubleshooting on how to correctly setup a CNAME. We hope that this article can help you get on the right track on what steps are needed. 

At Dubsado, we always want your brand to be front and center. With a custom CNAME, you can ensure your client's experience is completely branded, right down to the URL they see when they open an invoice.
 

What is White Labeling?

White labeling is the ability to change the domain from Dubsado's domain to yours. 

For example when you send an invoice or a form in Dubsado, instead of the URL showing hello.dubsado.com it can be (for example) portal.yourdomain.com. Pretty neat, huh?

 

How to White Label Your Dubsado URL

Part 1: Creating a CNAME

In order to white label your Dubsado URL, you need to start by setting up a CNAME record with your domain host. We aren't able to provide exact instructions for every host, but the general process is outlined below.

⚠️ Heads up! If you do not yet have a custom domain, (e.g. yourdomain.com) you'll need to purchase one and host it first. This can be done through most web hosting companies.

To create a CNAME on your domain:

  1. Decide what your CNAME will be. This will be the first part of your URL, for example, the word portal in the URL portal.yourdomain.com. This could be any short word you'd like, such as "hello", "client", or "dashboard".
  2. Log in to your domain host and locate your DNS settings. These settings might be found in the cPanel or an advanced settings area, but you may need to review help articles or contact your host for assistance.
  3. Add a new DNS record.
  4. For the type, select CNAME.
  5. There should be a field called host, record, or name where you can enter the CNAME you decided on in Step 1. Refer to your host for specific instructions.
  6. In the value field, enter ssl.dubsado.com. This is where the CNAME will point to.
  7. Take any necessary steps to save your changes.

Once you're finished, you should see a record that looks similar to the example below. The example uses the name "portal":

💡Here's a tip... not comfortable setting up your own CNAME record? If your host offers good support options, you may be able to reach out and ask them to create one for you! Remember to tell them that the CNAME should point to ssl.dubsado.com.
 

Part 2: Custom URL Mapping in Dubsado

🚨 Hold on! If you just set up your CNAME record, you'll need to wait up to 72 hours for that record to become active by propagating across the internet. The steps below will not work until your CNAME has propagated fully.

Here's how to map your CNAME into Dubsado:

  1. Go to Settings (gear icon) >> Domain names.
  2. Enter your version of portal.yourdomain.com in the URL field and click Verify.
  3. Remain on the page until a green pop up appears, letting you know that your custom URL is now registered.

If the verification is successful, you'll see your custom URL appear!

If you see any errors it's likely that your CNAME record hasn't been set up correctly. For further support on setting up your CNAME, you will need to contact the hosting company where your domain is stored.

 

FAQ

Can I change my CNAME?

You can, however we encourage you to not change your CNAME if possible. If you change your CNAME, any previous links to forms, invoices, etc. that you sent to clients while using the old CNAME will be broken. You would need to send new links to those documents to your clients after updating the CNAME.

I kept my same domain but changed hosts. Will my CNAME still work?

No. After moving your domain to a new host, you'll need to follow the steps in this article again to set up a new CNAME record.

I'm using Cloudflare and having trouble setting up a CNAME record that works.

If you're using Cloudflare, be sure to turn off/disable proxies (you should see a grey cloud instead of an orange one). If you are still having difficulty, please contact support.

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