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I invited a multi-user but they didn't receive an email
I invited a multi-user but they didn't receive an email
Sam Gioia avatar
Written by Sam Gioia
Updated over a week ago

Updated Aug 27, 2023

If you invited a multi-user to join your brand and they didn't receive an email, try one of the fixes below:

Solution 1: Verify that the correct email address was entered

Head to Settings >> Multi-user and look at the table of users invited to join your brand. Double-check check the correct email address was used! If the email address is incorrect, click the trashcan icon to revoke the invitation and send a new one to the correct address.

Solution 2: Ask the invitee to create a free Dubsado account and log in

The invite to join your brand will also work if the person you invited logs in to a Dubsado account under the same email address. So even if the invite got lost in a junk folder, your new multi-user will still be able to join!

  1. If the invitee already has a Dubsado account: Ask them to log in to their account, then click here to accept the invitation.

  2. If the invitee does not have a Dubsado account: Ask them to sign up for a free account here using the same email address you used for the invite. They will be able to accept the invitation when they login to their new account.

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