Autopay enrollment settings

Require your clients to enroll in autopay for automatic payments on your invoices.

Charis Barg avatar
Written by Charis Barg
Updated over a week ago

Updated Aug 7, 2023

Adjust autopay enrollment settings so you can decide how you want your clients to pay their invoices. You can either require your clients to enroll in autopay, give them the option to choose whether they want to enroll, or remove the ability to enroll in autopay completely.

Requiring your clients to enroll in autopay means that your client agrees to enroll in automatic payment withdrawals — this helps to reduce missed payments from clients forgetting to pay an invoice!

Autopay enrollment settings can be used with both payment plans and recurring invoices. Please click the links for more specific information.


Edit autopay settings

You have the option to set an autopay setting that affects all future eligible payments and recurring invoices within your brand. This saves you time since you don’t have to change autopay settings for each new invoice.

To edit your autopay settings, go to Settings >> Payments and invoices.

If you don't see Settings >> Payments and invoices, click Settings >> Receive Money instead.

arrow pointing to settings

Your options are:

  • Disabled: Clients won’t see the option to enroll in autopay on any invoices. Your clients must manually pay each invoice.

  • Optional (default): Your clients will see the ability to enroll in autopay and they can choose whether or not they want to enroll in automatic payments.

  • Required: You are requiring your clients to enroll in automatic payments. In order for your clients to proceed with paying an invoice, they must agree to enroll in autopay.

Heads up! Changing autopay settings only affect future enrollments. Changing the autopay setting won’t interrupt or change clients already on autopay. For active invoices, clients will be prompted to enroll in autopay the next time a payment is due.


Autopay eligibility

You must have a few things set up in Dubsado for autopay to work, depending on whether you want to use autopay for a payment plan or a recurring invoice.

To allow autopay on payment plans, make sure the following is set up in Dubsado:

  • You need a payment processor (Stripe or Square) connected to Dubsado.

  • Your payment processor must also Accept Credit Card Payments.

  • Payment plans must have two or more installments and these installments must have a due date specified. This is because autopay tracks when an invoice is due based on the due date, which it can’t do with TBD dates or Relative dates without a date mapped.

To allow autopay on recurring invoices, make sure the following is set up in Dubsado:

  • You need a payment processor (Stripe or Square) connected to Dubsado.

  • Your payment processor must also Accept Credit Card Payments.

  • A recurring invoice that continues long enough to create at least two recurrent invoices. This means that you either don’t set an end date on the recurring invoice or the end date is far enough in the future to create two invoices.

Heads up! If you want to require clients to enroll in autopay, clients may be able to bypass autopay if they’re paying with a bank account (ACH) or PayPal. To prevent clients from bypassing autopay, only allow Accept Credit Card Payments, don’t allow ACH payments, and don’t connect PayPal.


What stops autopay

If clients are enrolled in autopay, their automatic payments may stop depending on actions made by you or your client. The following will stop autopay for both a payment plan or a recurring invoice, and your client will need to manually re-enroll to go back on autopay:

  • You disconnect a payment processor (Stripe or Square) from Dubsado.

  • Your client’s credit card fails. See failed payments.

  • Your client manually chooses to stop autopay. Even if you require autopay, your clients have protected rights that allow them to stop automatic payments at any time, even if they previously allowed autopay.

There are additional actions that may stop autopay specific to a payment plan or a recurring invoice. For additional details, see what stops autopay on a payment plan and what stops autopay on a recurring invoice.


Re-enroll in autopay

If autopay is stopped for any reason, your clients can re-enroll in autopay the next time a payment is due and it’s time to make a payment. Your clients aren’t able to re-enroll in autopay without first making a payment.


Payment reminder emails

Payment reminder emails scheduled to go out through a Payment Plan or Workflow will continue to send even if your client is on autopay.

example of payment reminder due today

If you don't want these emails to go out, we highly recommend that you manually remove these reminder emails before having your clients enroll in autopay on a payment plan or recurring invoice!

👋 Here's a tip... You can keep using the payment reminder emails, but change the wording to remind clients that they’re enrolled in autopay and no action is needed on their part.


Failed payments

If the credit card on file can’t be charged for an automatic payment, both you and your client get an email for the failed payment. The email to the client contains a link to the invoice so they can manually make a manual payment.

👋 Here’s a tip… You can edit or view the autopay failed payment email that goes to clients by going to Templates >> Canned Emails >> Edit Templates >> Autopay Failed.

If the failed payment occurred on a payment plan, autopay automatically turns off. If the failed payment occurred on a recurring invoice, autopay stays enabled for the first failed recurring invoice. However, after two overdue invoices, autopay turns off.

Your client must manually pay the overdue amount with a new credit card to re-enroll in autopay. The updated credit card saves for the next invoice.


FAQ

Can I enroll on behalf of my client?

No. Your client must accept the autopay terms.

Can a client stop a required autopay that’s already started?

Yes. This is because your clients have protected rights that allow them to stop automatic payments at any time, even if they previously allowed autopay.

In Dubsado, if your client wants to turn off a required autopay, they can do so at any time by going to an invoice and clicking Stop autopay at the bottom. You will be notified if this occurs.

box indicating if client is currently enrolled in autopay

Does changing the autopay setting affect clients who are currently enrolled in autopay?

No. Editing autopay enrollment settings only affects future autopay enrollments. To change current enrollments, you'll want to stop autopay then adjust the autopay setting or create a new invoice.

Can clients make manual payments if they are enrolled in autopay?

Yes. A client can make additional manual payments. Any open installments will automatically adjust the amount due so your client isn’t overcharged.

Where is my client's credit card information saved?

The payment processor (Stripe or Square) connected to your account securely stores the credit card details needed to process the automatic payments. Dubsado never comes into contact with your client's payment information or funds.

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