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Dubsado Payments processing fees
Dubsado Payments processing fees
Sam Gioia avatar
Written by Sam Gioia
Updated over a week ago

Updated April 19, 2024

🎉 Dubsado Payments powered by Stripe is slowly rolling out to existing Stripe users ahead of our general launch in April 2024! Keep an eye on your email for updates.

Dubsado Payments currently supports merchants in 38 countries processing payments from clients all over the world, featuring the same competitive fees that Stripe offers! This article outlines the processing fees you can expect per transaction, based on your country.

Your payment processing fees are based on the country your Stripe account is registered in.

screenshot of country and currency section

Dubsado Payments processing fees and accepted payment methods are subject to change at any time.


North America

United States

Payment method

Processing fee

Payment currency

US-based cards

2.9% + $0.30

USD

International cards

4.4% + $0.30

USD

ACH direct debit (US Bank payments)

0.8% (up to a $5 maximum)

USD

Other fees

Fee

Payment currency

ACH direct debit failed transaction fee

$4.00 per failed transaction

USD

ACH direct debit dispute fee

$15.00 per dispute

USD

Card dispute fee

$15.00 per dispute

USD

Instant Payouts fee

1%

USD

Canada

Payment method

Processing fee

Payment currency

Canada-based cards

2.9% + $0.30

CAD

International cards

3.7% + $0.30

CAD

Other fees

Fee

Payment currency

Card dispute fee

$15.00 per dispute

CAD

Instant Payouts fee

1%

CAD

Mexico

Payment method

Processing fee

Payment currency

Mexico-based cards

3.6% + MXN$3.00

MXN

International cards

4.1% + MXN$3.00

MXN

Other fees

Fee

Payment currency

Card dispute fee

MXN$150.00 per dispute

MXN


Europe

Dubsado Payments follows Stripe's pricing in regards to card classification. If your business is based in the European Economic Area (EEA) or the United Kingdom, your card processing fees will differ slightly between standard domestic cards and premium domestic cards. Please refer to Stripe's support article for more information on standard versus premium cards.

What are EEA cards?

If your client’s card was issued in any of the following countries, it is considered an EEA card.

  • AT: Austria

  • BE: Belgium

  • BG: Bulgaria

  • HR: Croatia

  • CY: Cyprus

  • CZ: Czech Republic

  • DK: Denmark

  • EE: Estonia

  • FI: Finland

  • FR: France

  • DE: Germany

  • GR: Greece

  • HU: Hungary

  • IS: Iceland

  • IE: Ireland

  • IT: Italy

  • LV: Latvia

  • LI: Liechtenstein

  • LT: Lithuania

  • LU: Luxembourg

  • MT: Malta

  • NL: Netherlands

  • NO: Norway

  • PL: Poland

  • PT: Portugal

  • RO: Romania

  • SK: Slovakia

  • SI: Slovenia

  • ES: Spain

  • SE: Sweden

United Kingdom

Payment method

Processing fee

Payment currency

Standard UK cards

1.5% + £0.20

GBP

Premium UK cards

1.9% + £0.20

GBP

Any EEA card

2.5% + £0.20

GBP

All other international cards

3.25% + £0.20

GBP

Other fees

Fee

Payment currency

Card dispute fee

£15.00 per dispute

GBP

Instant Payouts fee

1%

GBP

European Economic Area (EEA)

The following supported countries in the European Economic Area (EEA) follow the same pricing: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, and Sweden.

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + €0.25

EUR

Premium EEA cards

1.9% + €0.25

EUR

UK cards

2.5% + €0.25

EUR

All other international cards

3.25% + €0.25

EUR

Other fees

Fee

Payment currency

Card dispute fee

€15.00 per dispute

EUR

Instant Payouts fee

1%

EUR

Austria

Please see pricing for the European Economic Area (EEA).

Belgium

Please see pricing for the European Economic Area (EEA).

Bulgaria

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + BGN0.50

BGN

Premium EEA cards

1.9% + BGN0.50

BGN

UK cards

2.5% + BGN0.50

BGN

All other international cards

3.25% + BGN0.50

BGN

Other fees

Fee

Payment currency

Card dispute fee

BGN40.00 per dispute

BGN

Croatia

Please see pricing for the European Economic Area (EEA).

Cyprus

Please see pricing for the European Economic Area (EEA).

Czech Republic

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 6.50Kč

CZK

Premium EEA cards

1.9% + 6.50Kč

CZK

UK cards

2.5% + 6.50Kč

CZK

All other international cards

3.25% + 6.50Kč

CZK

Other fees

Fee

Payment currency

Card dispute fee

550.00Kč per dispute

CZK

Denmark

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 1.80kr

DKK

Premium EEA cards

1.9% + 1.80kr

DKK

UK cards

2.5% + 1.80kr

DKK

All other international cards

3.25% + 1.80kr

DKK

Other fees

Fee

Payment currency

Card dispute fee

200.00kr per dispute

DKK

Estonia

Please see pricing for the European Economic Area (EEA).

Finland

Please see pricing for the European Economic Area (EEA).

France

Please see pricing for the European Economic Area (EEA).

Germany

Please see pricing for the European Economic Area (EEA).

Greece

Please see pricing for the European Economic Area (EEA).

Hungary

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 85.00Ft

HUF

Premium EEA cards

1.9% + 85.00Ft

HUF

UK cards

2.5% + 85.00Ft

HUF

All other international cards

3.25% + 85.00Ft

HUF

Other fees

Fee

Payment currency

Card dispute fee

7,000.00Ft per dispute

HUF

Ireland

Please see pricing for the European Economic Area (EEA).

Italy

Please see pricing for the European Economic Area (EEA).

Latvia

Please see pricing for the European Economic Area (EEA).

Liechtenstein

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + CHF0.30

CHF

Premium EEA cards

1.9% + CHF0.30

CHF

UK cards

2.5% + CHF0.30

CHF

All other international cards

3.25% + CHF0.30

CHF

Other fees

Fee

Payment currency

Card dispute fee

CHF20.00 per dispute

CHF

Lithuania

Please see pricing for the European Economic Area (EEA).

Luxemboug

Please see pricing for the European Economic Area (EEA).

Malta

Please see pricing for the European Economic Area (EEA).

Netherlands

Please see pricing for the European Economic Area (EEA).

Norway

Payment method

Processing fee

Payment currency

Norwegian and EEA cards

2.4% + 2.00kr

NOK

UK and all other international cards

3.25% + 2.00kr

NOK

Other fees

Fee

Payment currency

Card dispute fee

200.00kr per dispute

NOK

Poland

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 1.00zł

PLN

Premium EEA cards

1.9% + 1.00zł

PLN

UK cards

2.5% + 1.00zł

PLN

All other international cards

3.25% + 1.00zł

PLN

Other fees

Fee

Payment currency

Card dispute fee

90.00zł per dispute

PLN

Portugal

Please see pricing for the European Economic Area (EEA).

Romania

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 1.00lei

RON

Premium EEA cards

1.9% + 1.00lei

RON

UK cards

2.5% + 1.00lei

RON

All other international cards

3.25% + 1.00lei

RON

Other fees

Fee

Payment currency

Card dispute fee

100.00lei per dispute

RON

Slovakia

Please see pricing for the European Economic Area (EEA).

Slovenia

Please see pricing for the European Economic Area (EEA).

Spain

Please see pricing for the European Economic Area (EEA).

Sweden

Payment method

Processing fee

Payment currency

Standard EEA cards

1.5% + 1.80kr

SEK

Premium EEA cards

1.9% + 1.80kr

SEK

UK cards

2.5% + 1.80kr

SEK

All other international cards

3.25% + 1.80kr

SEK

Other fees

Fee

Payment currency

Card dispute fee

200.00kr per dispute

SEK

Switzerland

Payment method

Processing fee

Payment currency

Switzerland-based cards

2.9% + CHF0.30

CHF

International cards

3.5% + CHF0.30

CHF

Other fees

Fee

Payment currency

Card dispute fee

CHF20.00 per dispute

CHF


Oceania

Australia

Payment method

Processing fee

Payment currency

Australia-based cards

1.7% + A$0.30

AUD

International cards

3.5% + A$0.30

AUD

Other fees

Fee

Payment currency

Card dispute fee

A$25.00 per dispute

AUD

Instant Payouts fee

1.5%

AUD

New Zealand

Payment method

Processing fee

Payment currency

New Zealand-based cards

2.7% + NZ$0.30

NZD

International cards

3.7% + NZ$0.30

NZD

Other fees

Fee

Payment currency

Card dispute fee

NZ$25.00 per dispute

NZD


Asia

Singapore

Payment method

Processing fee

Payment currency

Singapore-based cards

3.4% + S$0.50

SGD

International cards

3.9% + S$0.50

SGD

Other fees

Fee

Payment currency

Card dispute fee

S$15.00 per dispute

SGD

Instant Payouts fee

1%

SGD

United Arab Emirates

Payment method

Processing fee

Payment currency

United Arab Emirates-based cards

2.9% + AED1.00

AED

International cards

3.9% + AED1.00

AED

Other fees

Fee

Payment currency

Card dispute fee

AED60.00 per dispute

AED


International clients

If you have international clients, their payments will be exchanged into your domestic currency. This exchange rate is determined based on the exchange rate at the time that the payment occurs.

Your international clients will see prices on your invoice based on the currency you set in Settings > Payments and invoices. For example, if your currency is set to USD and your client is in France, your client will see the Dubsado invoice in USD, not in EUR.

For more information, check out our article on accepting international payments.

Currency conversion fees

Your bank will automatically process all payments in your domestic currency. Your domestic currency, also know as your presentment currency, is based on what you set as your country and currency in Dubsado from Settings > Payments and invoices.

On some international payments, if currency conversion is required, there may be an additional currency conversion fee of 1-2% applied to the transaction. This fee is not controlled by Dubsado Payments, and is dependent on the card used by the client and the currencies involved in the transactions. Currency conversion fees are incorporated into the exchange rate, so you won't see them as a separate fee.

Foreign transaction fees

A foreign transaction (FX) fee is sometimes charged by a credit card issuer when the card is used in another country. Whether your client is charged a foreign transaction fee depends entirely on the card they choose to use and is not influenced by Dubsado Payments. Some cards charge a fee, while others waive it. Your clients can find out if they might be charged a foreign transaction fee by going directly to their card or bank’s help center.


FAQ

I don’t see my country listed. Can I use Dubsado Payments?

If you don’t see your country listed, that means that Dubsado Payments is not currently available in your country. Some countries supported by Stripe are not currently supported by Dubsado Payments.

Are processing fees returned when I refund a payment?

Unfortunately, we are unable to return processing fees to you when you refund a payment.

Why is the processing fee higher for international payments?

International payments have a higher associated risk than domestic payments. As a protective measure, banks and card networks apply a higher fee when those types of transactions are processed, which is reflected in our processing fees.

What are Instant Payouts fees?

Instant Payouts allows you to access your Stripe balance immediately after a successful charge, giving you faster access to your hard-earned money. Once you're eligible, you can request an Instant Payout any day or time, including weekends and holidays, with funds typically settling in your linked bank account or debit card within 30 minutes. To learn more, check out our article on Instant Payouts.

What is a dispute fee?

A dispute (also known as a chargeback) is when a client requests a refund through their credit card issuer or bank. The card issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate dispute fee levied by the card network, is deducted from your account balance.

The dispute resolution process allows you to respond and submit evidence to make your case that the payment was valid. It is the client's card issuer or bank that decides the outcome of the dispute, and not Stripe or Dubsado. If the dispute is decided in your favor, the disputed amount is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded. In either case, unfortunately dispute fees are not returned. This is because the dispute fee is used to cover the administrative and processing costs necessary to handle the dispute. To learn more, please see Stripe's support article on disputes.

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