Skip to main content

Team member roles & permissions

Trevor avatar
Written by Trevor
Updated today

Choose the appropriate level of account access for each of your team members.


Team members can be assigned one of three roles: Basic, Accountant, or Admin.

The role you select determines the level of access your team member has to your workspace.

A user's role is determined on a per-workspace basis. Inside of any Dubsado workspace, your current role is listed in the top left corner, underneath the workspace's name.


Limitations for all team members

No matter which role you select, team members cannot access or change your:

  • Login settings

  • Billing

  • Notification settings

  • Affiliate dashboard

  • Connected calendar


Basic

On the main Projects page, Basic team members only have access to assigned projects and tasks. Basic team members cannot create new projects.

Basic team members will not have access to the brand-wide inbox or settings. They will only see calendar events associated with projects or tasks to which they have been assigned.

Under Contacts, Basic team members can only view contacts whose projects they are assigned to.

Default capabilities

By default, Basic team members can perform the following actions inside an assigned project:

  • Change the project title and date

  • Archive or unarchive the project

  • Add project tags

  • Change the project status

  • Update client and project fields

  • Activate the client portal and set or change the portal password

  • Send emails, including email templates, to the client

  • View, edit, copy, remove, and send forms that have already been added to the project

  • View or change existing appointments and send new scheduling requests not using a scheduler template

  • View flows that have already been added to the project

  • Add, edit, and complete tasks

  • Add and edit project notes

  • View the project activity log

Optional permissions

When adding or editing a Basic team member, you can grant additional permissions to expand their access:

Contracts: enables access to view, edit, and send the contract on assigned projects.

Invoices: enables access to the Invoicing tab inside assigned projects, allowing the team member to view, create, edit, and send invoices to the client.

Templates: enables access to add email templates, contracts, forms, and flows to a project. Basic team members can edit these items after adding them to a project, but their edits will not affect the original templates.This permission does not grant access to scheduler templates.


Accountant

Accountant team members have view-only access to specific financial areas of your account—they are unable to make any edits.

An Accountant will have access to only two main areas: the Home page and Invoicing.

On the Home page, Accountants will only see the Finance Reports widget and the Invoices widget.

Within the main Invoicing page, Accountants will only see the Invoices tab and the Transactions tab. They will not have access to recurring invoices, time tracking, packages, discounts, payment plans, payment settings, or invoice appearance.


Admin

An Admin team member will have access to almost everything in your account, including all of your projects, reporting, and templates.

There are some limitations for Admin team members:

  • Admin team members will not have access to Settings → Billing for your brand.

  • Team members (including Admins) cannot see each other's connected calendars. An Admin may connect a calendar to their account, but only the brand owner's calendar will interact with the scheduler. The scheduler does not currently support scheduling with multiple team members.

  • Team members (including Admins) cannot connect their own email accounts to the brand. Only one email account may be connected per brand.


Managing your team members

To add, edit, or remove team members, head to Settings → Team members.

You can add up to three team members for free. From the Team members area, you can invite new members, change existing team members' roles and permissions, or remove team members from your brand.

Groups

Groups allow you to organize team members for efficient bulk assignment of tasks and projects. Instead of assigning items to team members one at a time, you can assign to an entire group at once.

To create and manage groups, head to Settings → Team members.


FAQ

Can I change a team member's role after inviting them to my account?

Yes. Head to Settings → Team members and click the three dots on the right side of their entry in the list. Then, click Edit member. You'll be able to choose a different role or adjust their current permissions.

How do notifications work with team members and their roles?

Each team member can control their own notification settings for each brand they have access to. Team members will only have control over notifications appropriate to their role and will not receive notifications for areas of Dubsado that their role does not give them access to.

Can each team member have their own email address connected for sending and receiving emails through Dubsado?

No. Only one email account may be connected per brand. Team members will not be able to send messages from their own email accounts in your brand, but they will be able to see replies from clients while inside Dubsado.

Can each team member connect their own calendar to Dubsado for scheduling?

While each team member can connect their own calendar account to Dubsado, the Dubsado scheduler only integrates with the brand owner's calendar. You will not be able to create different schedulers for different team members, or automatically assign appointments to different team members based on their availability. Team members cannot see each other's calendars.

How do I assign projects or tasks to a team member?

Team members can be manually assigned to projects or tasks by adding that team member as an assignee within a project.

You can also automatically assign projects to a team member by configuring a lead capture form's settings. With a team member selected in the Team member setting of the form, new projects created by the form will automatically be assigned to your chosen team member(s).

How do I assign projects or tasks to multiple team members at once?

Use the Groups feature to organize team members into groups. Once a group is created, you can assign projects or tasks to the entire group rather than selecting team members individually. To set up groups, head to Settings → Team members and click the Groups tab.

Did this answer your question?