Dubsado's inbox is a great place to make sure you never miss a reply. To use Dubsado's inbox, you will first need to have conversation mode set up. Now, any email started in Dubsado, when a client replies, you will see the reply in your regular inbox, the Dubsado inbox AND under that client's job or lead.
The goal with the inbox will be to getting it to 0 all the time. By clicking archive, it just clears that email out of the inbox, but it will still keep it in the client's job or lead section. Think of inbox more as your "pending" things that you need to get back to!